The help section of BaystateBenefits.com is designed to assist you with technical problems you may encounter using the site. For questions not answered in this section or to report broken links on this web, please send an e-mail to us.
In order to download and/or open some forms and brochures provided on this site, you will need to download and install this free program. Adobe Acrobat Reader is a free software that lets you view and print Adobe Portable Document Format (PDF) files.
The BaystateBenefits.com web site uses on-demand streaming video to deliver a broad range of insurance information. In order to view these presentations provided on this site, you will need the Windows Media Player on your computer. If you do not have it currently installed, you may download and install this free program here.
What do I do when I cannot hear sound?
In order to hear video presentations, you must have a sound card installed in your PC and properly attached speakers. You may also want to adjust the volume of your PC either on the playback screen in Microsoft Media Player or by adjusting the speaker icon in the lower-right hand corner of your screen.
The recommended browser for viewing this site is Microsoft Internet Explorer version 5.0 or higher. If you have an earlier version of this browser, you may not be able to access some of the functionality, information or links on BaystateBenefits.com. Visit the Microsoft web site to update your browser.